MyRemembrance

Refund and Return Policy

1. Medallions (Remembrance Key)

  • 1.1 We provide a lifetime warranty on all Remembrance Key medallions. If your medallion is found to be defective or becomes damaged under normal use, we will replace it at no cost.
  • 1.2 Because each medallion is custom-made, refunds and returns are not accepted.
  • 1.3 To request a replacement under warranty, please contact us at admin@myremembrance.org.

2. Display Boxes

  • 2.1 Display Boxes may be returned within 30 days of purchase, provided you notify us within 14 days of receiving your order.
  • 2.2 The return deadline is considered met if the item is shipped prior to the end of the 14- day notification period.
  • 2.3 Customers are responsible for all return shipping costs.
  • 2.4 Items must be returned in their original condition. Any loss in value resulting from handling beyond what is reasonably necessary to assess the product’s nature, features, and functionality will be the responsibility of the customer.

3. Billing Issues

4. Contact Information

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